Clik here to view.
What Your Hotel Knows About You
As hotel guests, we all love to be catered to. But when is enough…enough? Hotel staff searching for your annual salary, relationship status, previous lodging history, previous complaints and other...
View ArticleClik here to view.
Avoid These Five Mistakes and Keep Your Customers Happy
Customers are the foundation of your business. Are you keeping them happy? Do you know your product? Do you know the expectations that your customers have for your business? Have you created a...
View ArticleClik here to view.
Walking a Fine Line – Responding to A Hotel Complaint on Social Media
Hoteliers set the standard for customer service and response. Although their standard is much higher than the average, we all could learn from how hotels are responding in this new age where social...
View ArticleClik here to view.
11 Best Ways to Provide Customer Service Through Social Media
Story provided by Agency Post - Social media has become the go-to channel for customers and brands to communicate with one another. The conversation can involve anything from questions to complaints...
View Article
